Customer Service Representative – Product Specialist

Busy Bee Machine Tools is a leading provider of high-quality machine tools and equipment for industrial and manufacturing applications. We are seeking a motivated and knowledgeable Customer Service Representative to join our team. As a Customer Service Representative - Product Specialist, you will be the first point of contact for our valued customers, providing exceptional service and support while demonstrating a deep understanding of our products.

Responsibilities:
• Serve as the primary point of contact for customer inquiries via phone, email, and live chat, ensuring prompt and courteous assistance.
• Utilize comprehensive product knowledge to provide accurate information and recommendations to customers regarding our machine tools and equipment.
• Assist custServe as the primary point of contact for customer inquiries via phone, email, and live chat, eomers with product selection, order placement, and troubleshooting, resolving any issues or concerns efficiently and effectively.
• Collaborate closely with the sales and technical support teams to ensure seamless communication and customer satisfaction.
• Maintain up-to-date knowledge of our product catalog, including features, specifications, and applications, through ongoing training and self-study.
Document customer interactions and feedback in our CRM system (ZenDesk), identifying trends and opportunities for improvement in products and services.

Qualifications:
• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Previous experience in customer service or sales, preferably in a technical or industrial environment.
• Exceptional communication skills, both verbal and written, with a professional and friendly demeanor.
• Strong problem-solving abilities and a passion for helping customers achieve their goals.
• Demonstrated ability to learn and retain technical information about complex products.
• Proficiency in computer skills, including MS Office and CRM software (ZenDesk); experience with ERP systems is a plus (AS400).
• Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
Benefits:
• Competitive salary based on experience and qualifications.
• Comprehensive benefits package, including health insurance, and paid time off.
• Ongoing training and professional development opportunities.
• Friendly and supportive work environment with opportunities for advancement.
Job Types: Full-time, Permanent
Expected hours: 40 per week

Benefits:
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• Store discount
• Vision care

Schedule:
• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:
• Bachelor's Degree (required)
Experience:
• Mechanical knowledge: 2 years (required)
• Customer service: 1 year (required)
Work Location: In person

To apply, please send your resume via email to hr@busybeetools.com

Busy Bee Tools is seeking a detail-oriented and customer-focused Ecommerce Support Specialist to support our online operations and enhance the digital shopping experience. This role plays a key part in assisting customers with online orders, product inquiries, and website navigation, while supporting internal teams to ensure accurate listings, smooth order processing, and timely issue resolution. The successful candidate will help promote our extensive woodworking and metalworking product lines by delivering excellent service and supporting the growth of our e-commerce platform.

Why Work at Busy Bee Tools?
We’re more than just a workplace - we are a community. Here’s what we offer:

• Competitive Compensation: Base salary plus bonus opportunities, profit sharing, and incentives.
• Health & Wellness: Comprehensive Group Benefit Plan including dental, vision, extended healthcare, and disability insurance.
• Professional Growth: Comprehensive training, performance-based reviews, and promotion opportunities.
• Employee Perks: Store discounts, employee events, and a supportive team environment.

Key Responsibilities

• Develop solutions to meet customer needs and identify opportunities for improved service.
• Build and maintain strong, long-term customer relationships through effective communication and support.
• Respond promptly to customer inquiries via phone and email, providing accurate and helpful information.
• Receive, process, and track customer orders with accuracy and efficiency.
• Provide detailed information on product features, specifications, and availability.
• Support customers post-sale by offering order status updates, tracking information, and return facilitation.
• Collaborate with other departments, retail stores, and manufacturers to resolve customer inquiries.
• Stay current on product knowledge through team meetings, vendor training, and in-house learning sessions.
• Perform other duties as assigned to support e-commerce operations and customer experience.

Qualifications:

• Minimum 2–3 years of retail or sales experience.
• Strong understanding of retail operations, sales techniques, and inventory management.
• Strong communication skills (verbal and written) to handle customer inquiries effectively.
• Problem-solving ability to resolve customer issues quickly and professionally.
• Attention to detail and accuracy in processing orders and providing information.
• Knowledge of e-commerce platforms and online order management.
• Ability to work collaboratively across departments and with external partners.
• Flexibility and eagerness to learn about new products and systems.
• Customer-first mindset with a commitment to building positive relationships.
• Ability to multitask and remain composed in fast-paced environments
• Self-motivated, punctual, and dependable

Ready to join the team? Apply now and take the next step in your career with Busy Bee Tools.

We look forward to welcoming you to our team!

Busy Bee Tools in committed to fostering an inclusive and accessible workplace where all individuals feel valued and respected. If you require accommodation at any stage of the recruitment process, please notify us at hr@busybeetools.com and we will work with you to meet your need in compliance with applicable laws.

Job Types: Full-time, Permanent

Pay: $18.00-$20.00 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• Store discount
• Vision care

Ability to commute/relocate:

• Vaughan, ON L4K 5W1: reliably commute or plan to relocate before starting work (preferred)

Education:

• Bachelor's Degree (preferred)

Experience:

• Ecommerce: 2 years (preferred)
• Retail management: 2 years (preferred)

Work Location: In person

To apply send your resume to hr@busybeetools.com