About the Craftex Warranty


Busy Bee Tools warrants every Craftex machine to be free from defects in materials and agrees to correct such defects where applicable. This warranty covers two years for Craftex CT-Series machines and three years for Craftex CX-Series Machines and 90 days for labour (unless specified otherwise), to the original purchaser from the date of purchase but does not apply to malfunctions arising directly or indirectly from misuse, abuse, improper installation or assembly, negligence, accidents, repairs or alterations or lack of maintenance. Proof of purchase is necessary.

All warranty claims are subject to inspection of such products or part thereof and Busy Bee Tools reserves the right to inspect any and all items before a refund or replacement may be issued. A Machinery Return Form must be filled out by the original purchaser requesting a return. Authorization may take up to 72 hours for inspection and approval. 

This warranty shall not apply to consumable products such as blades, bits, belts, cutters, chisels, punches etc…

Busy Bee Tools shall in no event be liable for injuries, accidental or otherwise, death to persons or damage to property or for incidental contingent, special or consequential damages arising from the use of our products.


To return, repair, or replace a Craftex Machine, a Machinery Return Form must be filled out by the original
purchaser requesting a return. Visit the appropriate Busy Bee Tools showroom or call 1-800-461-BUSY. Craftex is a brand of equipment that is exclusive to Busy Bee Tools.

For replacement parts directly from Busy Bee Tools, for this machine, please call 1-800-461-BUSY (2879), and have your credit card and part number handy. You can find the part number in the back of your owner’s manual under the parts list & exploded diagram.

  • All returned merchandise will be subject to a minimum charge of 15% for re-stocking and handling.

  • A Machinery Return Form must be filled out by the original purchaser requesting a return and it must be

  • approved by Busy Bee Tools in writing before accepting a return.

  • We do not accept collect shipments.

  • Items returned for warranty purposes must shipped pre-paid to the nearest warehouse.

  • Returns must be accompanied with a copy of your original invoice as proof of purchase. Incurred shipping

  • and handling charges are not refundable.

  • Busy Bee Tools will repair or replace the item at our discretion and subject to our inspection.

  • Busy Bee Tools reserves the right to refuse reimbursement or repairs or replacement if a third party

  • without our prior authorization has carried out repairs to the item.

  • Repairs made by Busy Bee Tools are warranted for 30 days on parts and labour.

  • Any unforeseen repair charges will be reported to you for acceptance prior to making the repairs.

  • Replacement motors purchased from Busy Bee Tools carry a 90 manufactures defect warranty.

  • The Busy Bee Tools Parts & Service Departments are fully equipped to do repairs on all Craftex products

  • purchased from us with the exception of some products that require the return to their authorized repair

  • depots. A Busy Bee Tools representative will provide you with the necessary information to have this done

Updated Warranty supersedes all previous warranties Effective Date: 05.18.21


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