Warranty conditions & service policy for Busy Bee Tools Machinery, Products, and Third-Party Items

Busy Bee Tools warrants its machinery, products, and third- party items to the original purchaser to be free from defects in materials and workmanship under normal and proper use. Where a defect covered by this warranty is confirmed to be a manufacturer defect, Busy Bee Tools will, at its discretion, provide the applicable replacement part or perform the required service in accordance with the terms below.

WARRANTY PERIOD

Unless otherwise specified, the warranty period is:

• Parts:

§  For all CT machines Three (3) years from the original date of purchase.

§  For all CX machine three (3) years from the original date of purchase.

§  For all BB machines two (2) years from the original date of purchase.

§  All third-party items Busy Bee Tools follow the manufacturer’s warranty.

• Labor: Free for ninety (90) days from the original date of purchase, labor will be chargeable thereafter.

Proof of purchase is required for all warranty claims. The warranty applies only to the original purchaser and is non-transferable.

WARRANTY START DATE

The warranty period begins on the original date of purchase, as shown on the customer's proof of purchase. The warranty start date is not based on the date the machine is unpacked, assembled, installed, or first used.

If a customer purchases a machine and does not unpack or use it until a later date, the warranty period continues to run from the original purchase date. Delayed unpacking, installation, or initial use does not extend or restart the warranty period.

WARRANTY SERVICE – IN-BRANCH SERVICE ONLY

Busy Bee Tools does not provide on-site warranty service. Warranty service is limited to replacement parts and service performed at a Busy Bee Tools branch or at an authorized repair facility designated by Busy Bee Tools.

When a machine requires inspection, diagnosis, repair, or warranty service, the customer is responsible for transportation, shipping and bringing the machine to the closest Busy Bee Tools branch, unless Busy Bee Tools specifically directs otherwise.

Customers should contact their nearest Busy Bee Tools location before transporting a machine to confirm service availability and determine whether the machine should be serviced at that location or sent to the head office.

Busy Bee Tools does not assume responsibility for customer travel, transportation, removal, installation, or on-site service costs unless expressly authorized in writing before the work is performed.

WARRANTY COVERAGE

This warranty covers defects in materials and workmanship occurring under normal operating conditions. Warranty coverage does not apply to failures or damage resulting directly or indirectly from:

• Misuse, abuse, or improper operation.
• Improper installation, assembly, adjustment, or maintenance.
• Negligence, accidents, or unauthorized modifications.
• Repairs or alterations performed without prior authorization from Busy Bee Tools.
• Normal wear and tear or use beyond the machine's intended application.
• Failure to follow the operating and maintenance instructions provided with the product. Including the scheduled maintenance recommended in the manual.

Any alteration or modification to the machine without prior written authorization from Busy Bee Tools will void the warranty.

Consumable and wear items are not covered under this warranty. These may include, but are not limited to, blades, bits, belts, cutters, chisels, punches, and similar components subject to normal wear.

WARRANTY CLAIMS AND INSPECTION

All warranty claims are subject to inspection and verification by Busy Bee Tools. Busy Bee Tools reserves the right to inspect the machine, product, or applicable part before authorizing a repair, replacement, credit, or refund.

Busy Bee Tools will determine, at its discretion, whether a confirmed warranty issue will be resolved through replacement of the defective part, in-branch repair, replacement of the product, store credit, or another appropriate remedy.

Busy Bee Tools may refuse warranty coverage where the product has been repaired, modified, disassembled, or otherwise serviced by a third party without prior authorization.

REFUNDS, STORE CREDIT, AND PRODUCT REPLACEMENT

Refunds, store credits, and replacement machines are not guaranteed remedies under this warranty. Any such remedy will be considered only after Busy Bee Tools has inspected and evaluated the product and confirmed that the circumstances meet the applicable warranty or return conditions. The type of remedy provided will be determined by Busy Bee Tools based on the condition of the product, the nature of the issue, and the applicable warranty or return provisions stated in this document.

A replacement machine may be authorized when a newly purchased machine is found to have a confirmed manufacturer defect before it has been used by the customer, provided that the machine is returned with its original packaging, accessories, manuals, and components substantially intact. Where these conditions are met, Busy Bee Tools may replace the machine rather than perform a repair.

A refund or store credit may be considered, at Busy Bee Tools' discretion, when a machine has a confirmed manufacturer defect and repair or replacement is not considered practical, economical, or reasonably available. Store credit may also be offered as an alternative remedy where appropriate and agreed upon by Busy Bee Tools.

Refunds or credits may also be considered for circumstances such as:

• A confirmed manufacturing defect that cannot reasonably be corrected through replacement parts or repair.
• A machine that has been determined by Busy Bee Tools to be non-repairable.
• A replacement machine or required warranty parts are no longer available.
• Repeated unsuccessful attempts to correct a confirmed manufacturing defect.
• Other exceptional circumstances where Busy Bee Tools determines that a refund or store credit is an appropriate resolution.

Returns resulting from customer preference, incorrect selection, change of mind, or other non-warranty reasons are subject to Busy Bee Tools' standard return conditions and are not considered warranty claims.

All approved non-warranty returns may be subject to a minimum 15% restocking and handling charge. The applicable charge may be greater than 15% where the returned machine or its packaging has been used, damaged, altered, assembled, operated, or otherwise returned in a condition that results in additional inspection, handling, repackaging, refurbishment, depreciation, or resale costs.

In particular, the following circumstances may result in an increased restocking or handling charge, or may make the product ineligible for return:

• The machine has been operated or shows evidence of use.
• Original packaging has been destroyed, discarded, or significantly damaged.
• Components, accessories, manuals, hardware, or packaging materials are missing.
• The machine has been assembled, modified, adjusted, or altered.
• The machine requires cleaning, refurbishment, repair, or reconditioning before it can be resold.
• The product can no longer be sold as new.

Any approved refund or store credit will be calculated based on the condition of the returned product and the applicable charges. Shipping, transportation, handling, installation, removal, and other related costs incurred by the customer are not refundable unless expressly authorized in writing by Busy Bee Tools.

REPAIRS, RETURNS, AND REPLACEMENT PARTS

Returns and warranty repairs must be pre-authorized in writing by Busy Bee Tools. Unauthorized returns will not be accepted.

Unless otherwise authorized:

• Returned merchandise may be subject to a minimum 15% restocking and handling charge.
• Non-warranty returns must be unused and, where applicable, returned in the original packaging.
• A copy of the original invoice or other acceptable proof of purchase must accompany the return.
• Customer shipping and handling costs are non-refundable unless otherwise authorized.
• Collect shipments will not be accepted.
• Warranty items requiring shipment to Busy Bee Tools must be properly packaged, insured, and shipped prepaid.
• Busy Bee Tools will determine whether an item is repaired or replaced following inspection.
• Approved repaired or replacement items will be returned using a carrier selected by Busy Bee Tools.

Repairs performed by Busy Bee Tools are warranted for thirty (30) days on parts and labor, unless otherwise specified in writing. IF Additional charges ARE REQUIRED for a non-warranty repair, the customer will be advised and approval obtained before such work proceeds.

For replacement parts, customers should contact Busy Bee Tools at 1-800-461-BUSY (2879) and have the machine model number, required part number, and payment information available.

LIMITATION OF LIABILITY

Busy Bee Tools shall not be liable for personal injury, death, property damage, or any incidental, contingent, special, or consequential damages arising from the use, misuse, operation, or inability to use its products, except where liability cannot legally be excluded or limited.

Busy Bee Tools reserves the right to interpret and administer these warranty conditions based on its inspection and determination of the circumstances surrounding each claim.