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Frequently Asked Questions regarding our website

On-line Shopping

Q. - How can I be sure that shopping on-line at this site is safe?
A. - Shop on-line with the utmost of confidence. Our web site is secured and we do not sell or share any information about our customers with anyone! We take pride in ensuring safe shopping for our customers. 

Q. - Can I purchase the same items online that are in the current flyer?
A. - Yes. All of the items in our flyers are for sale on the web site.

Q. - Are the in-store prices the same as the on-line pricing?
A. - Yes. We take all possible strides in ensuring that all of our prices match. It is possible that there may be error from time to time, but for the most part all our prices in store match our web site.

Q. - Is there any product that I can not order on-line?
A. - Yes. We do not sell parts on-line. If you wish to order a part and you have the model number handy, then please call our toll-free number 1-800-461-BUSY(2879) and we will have the part shipped to you.

Q. - Can I use a tax exemption number (G.S.T. or P.S.T) when ordering on-line?
A. - For tax exemption purchases, we require the proper documentation to be provided. For this reason we can not take tax exemption orders on-line. You can either visit one of our showrooms or call our toll-free number 1-800-461-BUSY(2879) for more information.

Q. - How would I know if something I order on-line is not in stock?
A. - We will notify you when we process your order.   

Q. – Do you ship to the USA?
– No, we do not ship to the USA or outside of Canada. For more information on shipping rates, please click here.

Q. How do I reset my password?
Click here to learn how to reset your password.